Terms and Conditions

Confidentiality and Privacy

The Clutter Fairy offers a fully confidential service and will not divulge any information whatsoever to a third party without your approval. If you are kind enough to give a testimonial and/or photographs they will be used only with your prior written consent.

Advice disclaimer

All advice given is given in good faith. It is always your own decision whether or not to follow any advice given. We accept no responsibility for your actions and any consequences of these.

Working practices

We are happy to undertake some light cleaning to assist the decluttering and reorganising process, but please note that we do not provide a cleaning service. If this is required, we will, of course, be happy to suggest a company who will.

We cannot move or lift very large items of furniture for Health and Safety reasons. If this is required, it may be sensible to arrange a willing volunteer.

If access to your home or premises is restricted or unsafe, we reserve the right to charge for lost time and expenses incurred.

Removal of items/ Green policy

We aim to promote recycling of your possessions wherever suitable and can offer advice on different options for appropriate disposal or sale. Any items removed from your property are, in general, done so at your own discretion and by yourself.

Payment terms

We charge £20 for an initial consultation in your home or premises, which lasts between 30 and 60 minutes. If a booking is made, the initial consultation fee will be deducted from the overall fee.

We charge an hourly rate of £30 to the nearest 15 minutes. Working hours will be calculated from the time we arrive at your home or premises until the time we leave excluding any breaks. Any time for disposing of items to the Charity Shop is added. Occasionally, we will offer special promotions which are subject to the terms and conditions of that advertisement.

We accept cash, BACS or cheque made payable to The Clutter Fairy. All invoices should be settled within 14 days of the invoice date.

Travel Costs

We are happy to travel up to 20 miles each way (40 miles in total) from M33 or LL11 (whichever is nearest to you) free of charge. Any travel over 40 miles will be charged at 45p per mile. This will be discussed during the consultation.

Cancellation policy

Cancellations are sometimes unavoidable. However, any cancellation by you within 48 hours of the agreed start time may, at the discretion of The Clutter Fairy, incur a charge of any expenses accrued to date and up to 50% of the contract price. We may agree to credit this payment against your account if the work is scheduled to start within two months of such cancellation.

Other suppliers or services

We are happy to make suggestions on the use of additional services, for example, cleaners or handymen, and can help to arrange these services. However we will not be held liable if their performance falls below an acceptable standard nor for any loss or damage caused by any supplier, its employees or agents. Suppliers' charges are payable by you directly.

Insurance

The Clutter Fairy is covered by Public Liability Insurance to a value of £1 million.

DBS

All Clutter Fairy representatives have been DBS (what was CRB) checked.

Call Lesley Spellman 07973 638 003
Email me: lesley@clutterfairy.co.uk